Membership Services and Community Outreach Coordinator | WVIA

Membership Services and Community Outreach Coordinator

Posted by WVIA Admin on

Title:

Membership Services and Community Outreach Coordinator

 

Reports to:

Vice President, Advancement Strategy

 

Job Overview:

The Coordinator is responsible for providing exceptional customer service and executing daily operations that fulfill the expectations and needs of members, potential members, volunteers, and guests.  This person is responsible for following best practices when interacting with constituents via phone, mail, email and in-person.  The Coordinator serves WVIA by recording interactions, transactions, requests and preferences to our membership database with a high standard of data accuracy and integrity.

The Coordinator is responsible for providing in-person support at an array of events/functions for outreach and membership cultivation.   The coordinator accurately and promptly fulfills membership acknowledgments, benefits, gifts and correspondence. The ideal candidate has a strong problem-solving ability, an above average understanding of Salesforce, database in general, and facility with Microsoft Office and Google Cloud tools.

To be successful, a pleasant and engaging manner is needed as this is a constituent-focused role. Multitasking, time-management, and organizational skills are essential for this position. Must be a connector and able to anticipate the needs of members with the intention of helping create an engaged and loyal community of donors.  If you have a passion for public media, and enjoy serving your community, consider joining a team committed to bringing arts, ideas, and fact-based journalism to our region!

 

Primary responsibilities and duties for this position:

  • Listen and communicate with the public by phone, email, and in-person.
  • Follow established procedures and guidelines to record interactions, transactions, requests in Salesforce database with a high standard of data accuracy and integrity.
  • Arrange and support logistics for outreach and fundraising events to ensure the public has a positive experience.
  • Carryout timely accurate fulfillment of membership acknowledgments, benefits, gifts and correspondence.
  • Assist with administrative responsibilities within the Membership Department.
  • Engage, interact and collaborate with other departments to complete tasks, reach deadlines and achieve good outcomes.

 

Minimum requirements for this position:

  • Bachelor’s Degree preferred.
  • Demonstrates intermediate knowledge of computers and software applications such as Microsoft Office Suite (Word, Excel, PowerPoint) and Google Cloud Applications.
  • Must have an indefatigable customer service orientation, with strong oral and written communication skills.
  • Must have strong organizational, interpersonal skills and the ability to work tactfully and effectively with all employees.

Please Send Resume to:

WVIA Membership Services and Community Outreach Coordinator Position - c/o Joe Krushinsky 100 WVIA Way Pittston, PA 18640 or joekrushinsky@wvia.org

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